China’s medical emergency hotline on Wednesday rolled out a new service for Beijing residents with hearing and speech impairments, The Beijing News reported.

The service was launched via the Beijing Tong mobile app, a resource providing access to various government services. To access the hotline’s new service, users must register with their government-granted disability certificates. Individuals with impairments can then reach the 120 hotline by typing their emergency within the app.

Demonstrating the new service, a 120 staff member told The Beijing News that dispatchers will inform a response team of the caller’s disability and direct the team to their location. The response team stays in constant contact with the caller through text messages, providing instructions tailored to the patient’s situation. (Image: VCG)